Welcome to Zagus Elevators and Escalators Limited (“Zagus Elevators,” “we,” “our,” or “us”).
This page outlines the Terms of Service, Terms & Conditions, and Privacy Policy governing your use of www.zaguselevators.com, as well as your access to our elevator and escalator products, installation, maintenance, and modernization services.

By accessing our website or engaging our services, you agree to these Terms & Policies.

1. Use of the Website

• You agree to use our website for lawful and proper purposes.
• You must not attempt to hack, disrupt, or gain unauthorized access to any part of the website.
• Website content—including images, brochures, logos, and project information—may not be copied or reused without written permission.

2. Our Products and Services

We specialize in:

• Passenger elevators
• Home lifts
• Hospital elevators
• Goods lifts
• Escalators and moving walkways
• Modernization and upgrade solutions
• Installation, testing, and commissioning
• Preventive maintenance and breakdown support
• Product specifications, designs, and pricing may be updated without notice as technology evolves.

3. Quotations, Orders & Payments

• All quotations issued by Zagus Elevators have validity dates and may change afterward.
• Orders must include accurate site and customer details.
• Payments must be made through approved channels before procurement or installation begins.
• Delays in payment may affect project timelines.

4. Delivery, Installation & Handover

• Delivery and installation timelines depend on factory production, shipping, customs clearance, and site readiness.
• Customers must ensure site readiness, including structural shafts, electrical supply, and required civil works.
• Handover is completed after installation, testing, and compliance checks.

5. Warranty

• All elevators and escalators come with a manufacturer or company warranty as stated in official documents.
• Warranty is void if:
  • Unauthorized technicians tamper with the equipment
  • Preventive maintenance schedules are not followed
  • Power supply is unstable and no recommended protection is installed
  • Mechanical damage results from misuse

6. Maintenance Agreements

To ensure safe and reliable operation:

• Customers are required to maintain their elevators/escalators through a valid Zagus maintenance plan.
• Maintenance visits occur as agreed (monthly, quarterly, or annually).
• Emergency breakdown calls outside business hours may attract additional fees.

7. Safety Responsibilities

• Customers must ensure proper usage of elevators and escalators according to safety guidelines.
• Children should not use lifts or escalators without adult supervision.
• Overloading or tampering with safety devices is strictly prohibited.
• Unsafe site environments, flooding, vandalism, or misuse voids warranty and increases safety risks.

8. Limitation of Liability

Zagus Elevators and Escalators Limited is not liable for:

• Loss of business or revenue due to equipment downtime
• Damages due to unstable power supply, poor building wiring, or civil/structural defects
• Injuries resulting from misuse, unauthorized repair, or improper handling
• Delays caused by import restrictions, shipping delays, strikes, or force majeure

The use of our website and services is at your own risk.

9. Intellectual Property

All product designs, engineering drawings, brochures, images, and website content are the property of Zagus Elevators and Escalators Limited.
You may not reproduce, modify, or distribute them without permission.

10. Third-Party Links

We may provide external links for information or convenience.
We do not control, endorse, or take responsibility for third-party websites or services.

11. Information We Collect

We may collect the following information when you contact us or request a quotation:

a. Personal Information

• Name
• Email address
• Phone number
• Company name
• Project details or site address
• Elevator/escalator specifications requested

b. Non-Personal Data

• Browser and device information
• Website usage statistics
• Cookies and tracking data

12. How We Use Your Information

We use your information to:

• Provide quotations and technical proposals
• Execute installation and maintenance services
• Improve customer support and communication
• Send updates on products, safety notices, and promotions
• Improve site performance and security

We do not sell or share your personal data with unaffiliated third parties.

13. Cookies

Our website may use cookies to enhance user experience, store preferences, and analyze traffic.
You may disable cookies in your browser settings.

14. Data Protection & Security

We implement reasonable security measures to protect customer data.
However, no online system is completely secure, and we cannot guarantee absolute safety from cyber risks.

15. Customer Rights

You may request to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion (where legally applicable)
• Opt out of marketing communications

Requests can be made through our website contact channels.

16. Children’s Privacy

We do not intentionally collect information from children under 16 years old.

17. Changes to This Policy

Zagus Elevators may update this page from time to time.
Continued use of the website indicates acceptance of updated terms.

18. Contact

For questions related to these Terms & Policies, please reach us through the contact form on www.zaguselevators.com.

Last Updated: November 13, 2025